The purpose of this role is to ensure that adequate resources and capability (people and processes) reside within the business to deliver on the financial and non financial targets by managing business relationships with customers / accounts (current customers and new prospects) especially strategic customers. Other duties include:
- Key accountabilities:
- Create and execute Account/Customer plans aligned with Regional / Global Segment & Marketing plan.
- Develop relevant Commercial pipeline for respective accounts.
- Deliver the agreed financial and non financial targets in line with business budgets.
- Drive innovation through customers.
- Develop and maintain contact map within each account � at all reporting level and across all functions.
- Drive Continuous Improvement across the organization to generate value to customers � Forecast, Service, capability, efficiency and productivity.
- Collaborate with cross functional teams including relevant teams at the key accounts to prioritize new developments, make plans for trials, etc.
- Provide support and leadership to sales, customer services and technical teams by showing vision, putting in resources to ensure high service levels and operational efficiency.
- Steward new business development projects opposite account requirements.
- Independently prepare sales presentations, contracts and proposals to ensure successful outcome of transactions
- Manage negotiations to mitigate claims.